Refund Policy

1. Right of withdrawal

You can request a full refund within 14 days of purchasing the Fusion Assistant, with no need to give a reason. That period matches the right of withdrawal for distance contracts set out in Directive 2011/83/EU and, in the United Kingdom, in the Consumer Contracts Regulations 2013.

The party that determines which withdrawal law applies to your purchase is Paddle, our Merchant of Record, based on the billing country. If the law of your country of residence grants a longer period, the longer period applies.

2. How to request it

Requests go to the official support channel, support@ygoverlay.com, also reachable through the alias suporte@ygoverlay.com. So we can find the purchase quickly, please include:

• a)The email address used for the purchase.
• b)The transaction identifier, which appears on the receipt Paddle sent you.
• c)The licence you bought.

A request received within the period preserves your right even if it is processed later. The amount is returned through the same payment method used for the purchase, in the time your card issuer or chosen method takes.

3. What happens to the licence

A refund revokes the licence. Revocation is applied immediately on the server, blocks new activations and ends use at the application's next revalidation. If the application is offline, access already authorised lasts only until it expires, with no additional grace period.

A confirmed chargeback has the same effect. If you believe a charge was wrong, write to support before opening a dispute with your card issuer: sorting it out directly is faster and will not revoke your licence by mistake.

4. Who processes the payment

Paddle acts as Merchant of Record and is responsible for billing, applicable taxes, the receipt and returning the amount. REALTIME COMÉRCIO DE SOFTWARE LTDA supplies and licenses the software and is the party that receives and assesses your refund request.

As of this version, sales are not open and no purchase has been made. The conditions described here take effect from the first sale.

5. Questions

If anything on this page is unclear, write to support@ygoverlay.com. We answer in Portuguese, English and Spanish, normally within 2 business days. The remaining conditions of use are in the Terms of Use.