Support

1. The official channel

YGOverlay support runs by email, at support@ygoverlay.com, also reachable through the alias suporte@ygoverlay.com. We answer in Portuguese, English and Spanish, normally within 2 business days.

That is the only official channel. We have no Discord server, no chat widget on the site and no support by private message in communities. We may reply to a message in a group out of courtesy, but licence, billing and refund matters are handled only through the address above, where the request leaves a record.

2. What to include in your message

The more complete your first email is, the less back and forth it takes. Where it applies, tell us:

• a)The email address used for the purchase and the transaction identifier from your Paddle receipt.
• b)Your Windows version.
• c)The emulator and version you use, or whether you play through Forbidden Legacy.
• d)What you expected to happen and what happened instead.

3. Licence and devices

Each licence allows at most 2 live activations at the same time, on devices you control. Deactivating a device frees the slot immediately and you can do it yourself, without contacting support.

If your key is compromised, write to us. Replacing a key is not self service: support revokes the previous key, ends the activations bound to it and issues a new one.

4. Changing the purchase email

Changing the email tied to a purchase is done by support, after we validate the receipt or the Paddle transaction identifier. Your licence key stays the same.

5. Payment and receipts

The Fusion Assistant is a one-time purchase with no renewal. Paddle is our Merchant of Record, processes the payment and provides the receipt. The conditions and deadlines for requesting a refund are in the Refund Policy.

6. Compatibility

Before buying, check whether your setup is supported. YGOverlay is compatible with Windows, with versions 1.8.0, 2.0.5 and 2.0.18 of the ePSXe emulator, and with the Forbidden Legacy PC port. Other ePSXe versions, other emulators and other operating systems are not supported.

We do not distribute ROMs, ISOs, the original game or mods, and we do not help with obtaining them.

7. Before sales open

As of this version, sales are not open and there is no public release to download. The support channel is already running, though: questions about compatibility, about what is included and about the licence conditions are welcome now.